Tech is great, but the devil is in the operational details. Make sure you have a good answer to the following questions before you consider bringing on any tech.
1. Who will own the implementation?
This will be a combination of your internal team, both technology support and subject matter experts, as well as an outside implementer — that is unless you have a significantly robust program management office. Identify these people quickly and get their buy-in for the project and the time investment, or you risk a failed implementation. Don’t forget to get the budget approved for outside resources.
2. Who will own the maintenance of the tech once it is implemented? Do you have the internal skill set, or do you have to hire out?
Figure this out quickly and get commitments to time and budgets before you start implementing. If you have to hire outside your company, make sure you have a timetable, job specs and HR/recruiting teed up. Also, make sure you have the operational procedures for how to manage the tech reviewed and approved by IT and the users before you get too far down the implementation path. This will help prevent a gap between what you thought you were buying versus what you actually implemented.